At Skinistry, we understand that receiving your skincare essentials should be a seamless part of your experience with us. We are committed to ensuring that every order is carefully prepared and delivered to you, whether you are shopping within Nigeria or internationally.
Order Processing
All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During promotional periods or periods of high demand, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation with the available shipping or tracking details.
Domestic Shipping: Nigeria
We deliver to locations across Nigeria. Delivery times and charges vary depending on your location and the delivery option selected at checkout.
Estimated delivery timelines will be communicated at checkout or confirmed by our team where necessary. Deliveries to locations outside major cities may require additional time.
International Shipping
Skinistry ships worldwide, bringing our science-led approach to skincare to customers beyond Nigeria.
International shipping rates and delivery estimates depend on the destination country, shipping method and local delivery conditions. Any applicable customs duties, import taxes or clearance fees are the responsibility of the customer unless otherwise stated at checkout.
International orders may be subject to customs inspections or delays beyond our control.
Shipping Fees
Shipping fees are calculated based on your delivery destination, order details and the applicable shipping method. The relevant charges will be displayed at checkout or communicated before your order is dispatched.
Any free-shipping offers will be subject to the terms specified in the applicable promotion.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched. Please allow some time for tracking information to become active with the courier.
Delivery Issues
Please ensure that your shipping address, contact number and other delivery details are accurate when placing your order.
Skinistry cannot guarantee delivery timelines where delays arise from incorrect addresses, unavailable recipients, courier disruptions, customs procedures or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery window, please contact us so we can assist you.
Damaged, Missing or Incorrect Orders
We take care to ensure that orders are properly prepared before dispatch. If your order arrives damaged, contains an incorrect item or appears to be missing an item, please contact us promptly with your order number and relevant photographs, where applicable, so we can review the matter and advise on the next steps.
Contact Us
For shipping enquiries, delivery updates or assistance with an order, please contact us using the details below.
Skinistry
16B Bashorun R.I. Okusanya Avenue, Lekki Phase 1, Lagos, Nigeria.
