At Skinistry, your privacy matters to us. We are committed to handling your personal information with care, transparency and respect. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or interact with our services.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
When you visit our website, make a purchase or contact us, we may collect the following information:
Personal Information: Your name, email address, telephone number, billing address and shipping address.
Order Information: Details of products purchased, order history, transaction status and delivery preferences.
Payment Information: Payments are processed through the payment providers available at checkout. We do not intend to store complete payment card details on our own systems.
Technical Information: Information such as your IP address, browser type, device information, pages visited and interactions with our website may be collected through cookies and similar technologies.
Communication Information: Any information you provide when contacting our customer service team, subscribing to updates or submitting an enquiry.
2. How We Use Your Information
We use your information to:
Process, confirm and deliver your orders.
Communicate order updates and respond to enquiries.
Provide customer support and improve your shopping experience.
Maintain website security and prevent fraudulent transactions.
Understand website performance and customer preferences.
Send marketing communications, offers and product updates where you have consented or where otherwise permitted by applicable law.
Comply with relevant legal, tax and regulatory obligations.
3. Payment Security
Skinistry uses third-party payment service providers to facilitate transactions. Your payment information may be processed by these providers in accordance with their respective privacy and security policies.
We take reasonable steps to ensure that payment transactions are handled securely. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Delivery and logistics companies to fulfil and deliver your orders.
Payment processors to securely facilitate transactions.
Website hosting and technology providers to maintain our website and services.
Analytics and marketing providers to measure performance and support marketing activities, subject to applicable privacy requirements.
Government authorities or legal advisers where disclosure is required by law or necessary to protect our legal rights.
We expect service providers handling personal information on our behalf to apply appropriate safeguards.
5. International Orders and Data Transfers
Skinistry is based in Lagos, Nigeria, and ships to customers internationally. To fulfil orders outside Nigeria, relevant information, such as your name, delivery address and contact details, may be shared with international couriers and other service providers.
Where personal information is transferred across borders, we take reasonable steps to ensure that such transfers comply with applicable data protection laws.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor behaviour and improve website performance.
Where applicable, cookies may also be used for analytics and advertising purposes.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including order fulfilment, customer service, recordkeeping, dispute resolution and compliance with legal obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, where appropriate and permitted by law.
8. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in appropriate circumstances.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain types of processing.
Opt out of marketing communications.
Lodge a complaint with the relevant data protection authority.
To exercise any applicable rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
9. Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you updates about products, skincare, offers and brand news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential messages relating to your orders or other necessary service updates.
10. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited where appropriate. However, no online platform or electronic transmission is entirely risk-free, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website is not intentionally designed to collect personal information directly from children without appropriate authorisation where required by law.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, payment platforms or other services. These external websites operate under their own privacy policies and practices.
Skinistry is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable legal requirements.
Any updates will be published on this page, together with the revised effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us:
